Effective on 25th Oct, 2022
Updated on 22th Oct, 2022
The Customer Agrees To The Refund Policy as Described
Refund requests are reviewed on a case by case basis. The refund policy as described in the Terms of Service does not serve as a guarantee of refund. Multiple factors are taken into consideration, of which may include (but not limited to): amount of followers received, date of payment, events of force majeure, contract period binding if applicable, order type, past experience with the Service and Customer Support feedback.
Refunds are provided at the sole discretion of the Company but never before a resolution or refill is attempted. It is the Customer's responsibility to contact Customer Support for assistance before requesting a refund.
If a refund is granted, the credit will be refunded into GrowthX's credit wallet as cash to use in future orders. This usually happens within 24-48 hours of approval. The refund cannot be made to the original customer's bank account or any payment method made.
***However, if the customer does not want to use wallet balance or does not wish to purchase other future services from us, we may consider refunding to the source based on the product purchases and its internal criteria. Upon approval, we may refund 70% of the funds back to the source. ***
Refunds Due to Order Not Received
Refunds due to non received orders are reviewed on a case-by-case basis. A refund might be issued at the sole discretion of the Company, and in case the following criteria were met before the Customer placed the order:
- The Customer's Social account was and is set to public.
- The Customer typed in the correct Social username.
- The Customer did not change their Social accounts username before the order’s completion.
- The account or post still exists and has not been deleted.
- The account or post follows Instagram’s guidelines and has not been restricted or removed.
- At least 72 hours have passed since the order was placed.
- The Customer has already contacted our support team for assistance and at least 72 hours passed after an unsuccessful resolution or refill attempt.
Refunds due to Drop in Followers or Likes, Incomplete or Slow Orders
Refund requests based Service drops are reviewed on a case-by-case basis. Requests may include but are not limited to slow service delivery, drop in number of followers or likes after delivery or incomplete orders. While the Company strives to render Services as best as possible, the Company is under no obligation to fulfil requests of refunds. Instagram may delete accounts that users mark as spam. This may cause follower counts to drop, incomplete or slow order delivery. If the Customer experiences drops within first 30 days of the purchase, the Company will happily refill the Service as per the chosen package descriptions.
Refunds due to Service Quality
Refund requests based on quality of the delivered followers or likes are reviewed on a case-by-case basis. Requests may include but are not limited to or irrelevant quality of followers and/or likes. While the Company strives to render Services through the Intermediary, the Company is under no obligation to fulfil requests of refunds under these circumstances.
Refunds due to Unexpected Service
Should the customer request a refund on the basis that the service is not as expected, the Company is able to fulfill such refund requests at its sole discretion. What this means is that these are not guaranteed and are reviewed on a case-by-case basis. As such and while the Company strives to render Services as best as possible, the Company is under no obligation to fulfil refund requests in the event the Customer claims service is not as expected.
Refunds due to Untimely Cancellation
Should the Customer cancel a Billing Agreement with the Company in an untimely fashion, the Company might be able to fulfill said refund request at its sole discretion. In most instances, the Customer is offered Services for the rest of the paid period. Should an untimely cancellation occur within a reasonable timeframe as determined by the Company, the Customer may be eligible to a refund.
Refunds due to Double or Incorrect Charge
Should the Customer enter an additional payment and or billing agreement with the Company that renders the first payment and or billing agreement obsolete, the Customer may be double-charged by mistake. In such instance, the Company shall always endeavor to refund the Customer in a reasonable timeframe as determined by the Company. This is not applicable if the Customer receives the Service.
If you believe you should be issued a refund, please reach out to our support team with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances. Depending on your credit card/payment processor provider, refunds may take up to 15 days to be completed.