Refund Policy

Refund Policy

Effective Date: 06 March 2026
Last Updated: 06 March 2026

1. General Policy

At GrowthX, we provide performance marketing and campaign management services. Due to the nature of digital advertising and media buying, all payments are considered final once a campaign has been initiated.

Refund requests are reviewed on a case-by-case basis and are not guaranteed.

2. Eligibility for Refunds

A refund may be considered under the following circumstances:

  • Duplicate or incorrect payment
  • Technical errors resulting in failure to initiate a campaign
  • Cancellation requested before campaign execution begins

All requests must be submitted to our support team with complete details.

3. Non-Refundable Conditions

Refunds will generally not be provided in the following cases:

  • Campaigns that have already been launched or executed
  • Dissatisfaction with performance metrics (as results depend on multiple external factors)
  • Changes in user preferences after campaign initiation

4. Service Nature Disclaimer

GrowthX provides campaign management and advertising services. Results may vary based on audience targeting, content quality, platform algorithms, and campaign budget.

We do not guarantee specific numerical outcomes.

5. Refund Processing

If a refund is approved, it will be processed to the original payment method within a reasonable timeframe, depending on the payment provider.

6. Contact

For any refund-related queries, please contact our support team at:
📧 support@growthx.social

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